Frequently Asked Questions
Everything about ordering, shipping, returns and warranty. Can’t find your answer? Our team is one click away.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) via our SSL-encrypted Stripe checkout. Your card details never touch our servers.
Is it safe to shop on CanLuxMart?
Yes. Checkout is fully SSL-encrypted, payments are processed by Stripe with 3-D Secure, and every order is covered by buyer protection and our 30-day return guarantee.
Can I change or cancel my order?
Contact us within 12 hours of ordering via live chat or the contact form and we will modify or cancel it free of charge. Once an order has shipped, it can no longer be changed — but you can still return it within 30 days.
Shipping & Delivery
Where do you ship, and how much does it cost?
We ship to all EU member states and the UK. Shipping is free on orders over €49; a flat €4.99 rate applies below that. Every parcel is fully tracked.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery across Europe takes 5–8 business days. You will receive a tracking link by email as soon as your order ships.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page and enter your order number and email address.
Do I have to pay customs or import duties?
No. All prices include VAT and there are no additional customs charges for deliveries within the EU.
Returns & Warranty
What is your return policy?
You have 30 days from delivery to return any item in its original condition for a full refund — no questions asked. Start a return via the contact form and we will email you a prepaid return label.
How long does a refund take?
Refunds are issued to your original payment method within 3–5 business days after we receive your return.
Do your products have a warranty?
Every product carries a 2-year EU warranty. If anything fails under normal use, we repair or replace it free of charge — contact support with your order number to start a claim.
Products & Support
Are your products genuine and tested?
Yes. Every product is hands-on tested against its published specifications before listing. What you see on the product page is exactly what arrives at your door.
Do product manuals come in my language?
Core manuals are included in English, German, French, Spanish and Italian where available. Digital copies can be requested from support anytime.
How do I contact customer support?
Click the chat bubble in the bottom-right corner for live chat, or use the contact form. We reply within 24 hours on business days.